Meet Gina Morello, the Hospitio Travel & Consulting team member who's truly seen the world. Originally from the U.S., Gina first caught...

American Airlines’ legendary CEO Bob Crandall famously scribbled “Crush these guys” in a memo about an ailing competitor decades ago – a...

2022 was a pretty messy year for the U.S. airlines, even before the end-of-year Southwest Airlines meltdown. Pilot and other staffing...

On today's World Pilots’ Day, we’d like to say thank you to the men and women who defy gravity daily to get us (and our stuff) where it...

There’s a debate swirling in aviation circles concerning the future of airline service to “small cities” as major airlines reconfigure...

The recent and ongoing exit of airline service from smaller markets underscores the axiom that when the major airlines catch a cold,...

The airline industry’s relentless focus on costs is understandable in a low-margin business. It’s also the stuff of legend, like the...

From the Great Resignation can come the Great Re-think – rethinking how to hire and organize for new times in the airline industry. Once...

Any number of poets and public figures have been quoted with some variation of, “You can’t know where you’re going unless you know where...

These past weeks, the Hospitio team has been out on site visits to cargo warehouses in Europe. Our group is leading a global cargo...

We’ve spent some time at Hospitio analyzing the data and industry events that prove what many air travelers instinctively grasp: the...

Everyone remembers where they were. What they were doing. What they did next. For those who were working at an airline on Sept. 11, 2001,...

It was just a few weeks ago that I had written an entirely different blog post. That piece, in late July, waxed poetic about the...

We’ve seen the social media posts or perhaps experienced mayhem at the airport ourselves as millions of people shed their COVID isolation...

During the CX on Point Podcast, we discuss travel contact centers and the state of the industry overall.

Think twice if you believe UBER came up with the idea of the small aircraft transportation model first! Any given Sunday in Arlington,...

What does it mean to be loyal? According to our good friend Mr.Webster, loyal means “characterized by or showing faithfulness to...

As more people are vaccinated, mask mandates are loosened and with tourist attractions reopening, many are predicting that Summer 2021...